Return & Repair Policy
1. Free Exchange
If any damage or missing items are found within 7 days of receipt, please contact us immediately. One-time free exchange will be provided. Original packaging and proof of purchase are required.
2. Repair Service
Within one year from the purchase date, if the product is damaged, we will provide a repair quotation based on the condition. Customers may choose to proceed and pay the repair fee. Repair time and cost depend on the product's condition.
3. Important Notes
• Proof of purchase is required for all return/exchange requests.
• Requests due to human damage or misuse will not be accepted.
Shipping & Handling
Once a return/repair request is received, please allow 7 working days for processing. Customers may choose one of the following delivery methods:
• In-person drop-off：
Toys Gallery Store（PMQ）
• Free courier service：
Applicable to return and exchange requests within the 7-day free exchange period.
• Self-paid shipping：
Applicable to repair services, with shipping costs to be borne by the customer.
